IndiaBizClub Login

x Register Free
x Register Free

IBN Technologies Limited


IBN Technologies Limited

Call Center Technology Service


A Quality Product from
IBN Technologies Limited [View Profile]
Pune - India

Description :
A diverse range of businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software.
IBN Call centre has been aided by a range of modern cutting age hi-tech telecommunications and computer technologies, and including automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), which allows the actions of the computer to be synchronised with what is happening on the phone. In addition, early customer relationship management (CRM) technologies, such as Siebel, and other database systems, have been heavily employed in our call centres. The latest internet technologies allow "virtual" call centres to be established across a company's telecommunications network without physically putting all the people in one office.

Automatic Call Distributor
In telephony, an Automatic Call Distributor (ACD) is a device that distributes incoming calls to a specific group of terminals that agents use.
Handling incoming calls is the task of the ACD system that consists of hardware for the terminals and phonelines, and software for the routing strategy. The routing strategy is a rule based set of instructions that tells the ACD how calls are handled inside the system. Most of the time this will be a set that determines the best available employee for a certain incoming call. To help make this match, extra variables are taken into account, most often to find out the reason why the customer is calling. Sometimes the caller's caller ID or ANI is used, more often a simple IVR is used to just ask for the reason.

View Complete Catalog

IBN Technologies Limited

IBN Infosys Limited envisage Technology Developments, Management and maintenance service support to World Companies. Services : BPO, Call Center, Onsite Development, Blend. Our Other Services : Software Development Services, Engineering Services, Systems Integration, ERP Solutions, Customer Relationship Management, Supply Chain Management, Product Development, Electronic Commerce, IT Outsourcing and consulting. * ASP Service Model for Enterprises :- Online Task Management Solution Online Complaint Management System Online Management Tool Online Performance Management System Online Management Assistance Advanced Corporate Mailing Solution Data Processing Centers

View Company Profile

Other Matching Products

Call Center Consultation

1)Workforce Management - Call center workforce management is the art and science of having the right number of the right times, in their seats, to answer an ....

Call Center Solutions

Call centers handle customer service, product enquiry's, order entry, financial transactions, product/technical support, pre and post sales support and many more. A well-staffed ca ....

Customer Support Solution

Pugmarks offers Customer Relationship Management services to clients through its offshore call center 24 hours a day, 7 days a week. Our client's business is the driving force behi ....


Call centers are expensive, but necessary for most businesses. Solid, efficient and quality customer service is essential to the maintenance and growth of your business. IKANO's B ....

Call Center Technology Service

A diverse range of businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer h ....

Call Center Services India

Our rich experience in offering quality voice based call center services has been one of the primary reasons behind out phenomenal growth. Our call center services carry with our r ....

Interactive Voice Response Service

Interactive Voice Response (IVR) leverages the power and intelligence of the computer to automate a wide range of services and data requests. By combining the input of the caller ....

Data Center Operations Services

Managing a Data Center has changed dramatically in the last decade. Until few years ago, all business data in a data Center could be easily managed from a dedicated console. Today' ....

Call Center Solutions,Contact Center Solutions,IVR,Predictive Dialer in Kolkata,Pune,Hydrabad

Drishti is a leading provider of IP Contact Center and Enterprise Communication Applications. Drishti builds innovative and powerful software technology to offer enhanced customer ....

iASSIST for Avaya Voice Portal

iAssist is an IVR-in-box application which offers various customer interaction modules on a single platform. These modules deliver functionalities that everyday customer interactio ....

Business Blog About Us Support Contact Sitemap Privacy Policy Terms & Conditions

© Copyright 2000 - 2017 IndiaBizClub. All rights reserved.