• Home
• Members
• Products
• Manufacturers
• Export / Import
• Indiabizclub
• Register Free

Search Members DirectoryProduct CatalogsSite Content

Directory

Company Profile

Serviont Global Solutions Ltd.

Chennai, Tamil Nadu, India

Computers Products - Trader, Services,
Public. Ltd. Firm Since 0

We are an organization with more than 300 employees and present in six countries. We employ people from different cultures, experiences, lifestyles, and skill sets. With more than 400 customers worldwide, we redefine and revolutionize the way organizations respond to and interact with their customers.
Serviont is looking for energetic, talented people who are passionate and zestful and can inspire and act as catalysts in driving technological advancement in the Customer Interaction domain. With us, optimization is the buzzword, be it in our business objectives or in people excellence.

Products :
We have seven years experience in delivering cutting-edge products and quality services to companies. We are suppliers of RAP CTI, enTRAC, Medius, CallBack Manager, Workforce Optimization, Speech recognition, Customer relationship managements, process management. Rap Cti : RAP CTI is an enterprise-level CTI engine that functions as the single point of contact between customer access channels (PBX, IVR, Dialer) and corporate business applications. Available in three different options - Instant, Prime, and Optima, RAP CTI is designed for easy installation and deployment, enabling Contact Centers to become CTI ready very quickly. EnTRAC : enTRAC, a multi-channel messaging platform, works on real time, and is completely automated. Data is gathered from various sources and delivered as information via multiple channels as either wired or wireless; voice, e-mail, fax, and SMS that accommodates wireless text messaging, globally. EnTRAC allows users to specify the medium through which they wish to receive notifications. This helps organizations offer maximum flexibility and convenience to customers. EnTRAC's unique two-way capability allows users to not just receive a message but also respond, using the same device. Medius : Medius is an automated, progressive dialer that enhances customer interaction. This, in turn, improves the marketing capabilities of a Contact Center. Medius automates routine tasks giving Contact Center managers dynamic, real-time control over operations including campaigns, individual calls, and agent desktops. This helps the manager effectively manage customer interactions and responses with far greater efficiency. CallBack Manager : CallBack Manager is a product that allows you to manage the ebb and flow of call traffic effectively. CallBack Manager provides your customers with convenient service, while utilizing your Contact Center resources to their best advantage. Workforce Optimization : Blue Pumpkin's (now Witness Systems) Workforce Optimization solutions help you balance and optimize three critical and often-competing factors: business growth through customer loyalty, employee satisfaction and retention, and operating costs. This is accomplished through a combination of innovative software applications and industry best practices built around three specific solution areas: Strategic Planning, Workforce Management, and Performance Optimization. Speech recognition : Speech applications can be broadly classified as Speech portals and Self Service applications. Speech portals provide Speech user interface to Web portals. Speech enabled Self Service applications enhance the productivity of traditional IVR applications and improve agent productivity in a Contact Center. Customer Relationship Management : The product MS CRM Microsoft CRM (MS CRM) is a powerful tool that helps small- to medium-sized businesses increase sales success, deliver superior customer service, and make informed business decisions. It enables organizations to enhance their sales and customer service operations by implementing sales processes. Organizations can track the status of sales opportunities and account-contact relationships and monitor 'open' cases and case histories. Process Management : Ajira's innovative Service Performance Management (SPM) suite provides unprecedented ability to catalog, model, monitor, and measure service processes real time. It is also used to report, analyze, and improve service processes real time. The SPM suite can be used to optimize a variety of processes such as mortgage, loans processing, internal or external sales, Help Desk support, customer service, new employee setup, accounts payables, and benefits administration - the list is endless. The Ajira SPM suite monitors key performance-related metrics and integrates with existing software solutions that are used to execute service processes. It collects real-time information about processes, monitors them against benchmarks, and proactively alerts individuals or departments through e-mail, text messaging, or Web-based reports about exceptions. This gives an organization the power to monitor a process end-to-end real time while also being able to drill down to individual sub-processes. Serviont has built custom software applications for more than 400 customers in over 41 countries around the world. Our applications range from IVR and CTI solutions to agent desktops and tools to enhance productivity and efficiency. Custom software is a significant value addition that Serviont provides. It is broadly of two kinds and can be classified as Self Service (Voice, Web) and Assisted Service (Web collaboration) and Customer Interaction Management (CTI/ Reports).

---

Contact Info

Serviont Global Solutions Ltd.

12, Wallace Garden, 1st Street, Nungambakkam
Chennai - 600006 (Tamil Nadu) India

Phone(s) : +91-44-52094100
Mobile :
Fax : +91-44-52094101


 Visit Website   |     Send Enquiry

---

---